Refund policy

(a) It is to be noted that returns can only be accepted under the following circumstances-

(i) Products delivered that do not match your order.

(ii) Products delivered were damaged in transit/tampered with. If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, please inform us within 24 hours of the delivery, and the same may be returned for a refund.

(b) Please do note that only products which qualify the above circumstances are capable of being returned provided they mandatorily include the invoice and the packaging 

(c) Further, any partially consumed products or partially opened products do not qualify for return, and only fully unopened products can be returned.

(f) We do not encourage returns, instead the product will be replaced and any complaints for replacement, breakage, or damaged products will be acceptable only within 48 hours of delivery. All replaced items will be delivered within 5-6 business days.

(e) If your order qualifies for return, then the following applies:

(i) In all the above cases, if the claim is found to be valid, a refund will be made through bank transfer only.

(ii) For orders placed via store credit/ promotions your refund will be in the form of an online store credit for the item which may be redeemed at a later point of time on www.erasavir.in.

(iii) In the case of a valid refund, please email hello@erasavir.com with order details, bank details, and images of the package. Refunds will be credited between 14-21 days.